Refund policy

RETURN & REFUND POLICY

At Dinostore and more, we want you to love your order. Because many of our products are created especially for you when your order is placed, our print-on-demand items are made to order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include your order number, a description of the problem, and clear photos showing the issue. Once the issue has been reviewed and approved, we will work with you to make it right, which may include a replacement or other appropriate resolution.

SIZING, COLOR, AND CHANGE OF MIND

Because our print-on-demand products are made specifically for each order, we are unable to accept returns or exchanges due to:

• Ordering the wrong size
• Selecting the wrong color or product
• Change of mind or buyer's remorse

Please review product descriptions, color selections, and sizing information carefully before placing your order.

ORDER CHANGES & CANCELLATIONS

Our print-on-demand products may enter production quickly after an order is placed. Once production has begun, we may not be able to change or cancel the order.

If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible once an order has entered production.

HOW TO REPORT A PROBLEM

Please contact Dinostore and more through our Contact page and include:

• Your name
• Your order number
• A description of the issue
• Clear photos of the product and the problem, when applicable

Please do not send an item back without contacting us first.

We appreciate your business and want every Dinostore and more customer to have a great experience. If something isn't right with your order, please reach out and give us the opportunity to help.

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.